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Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Class Connect HD

    Connect to a class in HD

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

24 courses found

    • Delivery Format: Virtual Learning
    • Date 16-19 September, 2025 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 16-19 September, 2025 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 02-05 December, 2025 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 16-19 December, 2025 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 13-16 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Public Classroom
    • Date 02-05 February, 2026 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 02-05 February, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 10-13 March, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 10-13 March, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

    • Delivery Format: Virtual Learning
    • Date 14-17 April, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur3,595.00

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